At Novix Visuals, we strive to ensure 100% satisfaction with every service we provide. While we aim to deliver exceptional quality, we understand that issues may arise. Please review our refund policy below:
Due to the nature of our services, which include customized post-production and editing work, we do not offer returns or refunds once a service has been delivered. By engaging our services, you acknowledge and agree to this policy.
If you encounter any issues with the services provided, we encourage you to reach out to us at contact@novixvisuals.com. Our team is committed to addressing and resolving any concerns to the best of our ability.
In rare and exceptional cases where we fail to meet agreed-upon deliverables or timelines due to circumstances within our control, we may consider partial refunds or credits. Such cases will be evaluated on a case-by-case basis at our sole discretion.
We offer revisions to ensure your satisfaction, as outlined in your project agreement. If additional adjustments are required beyond the agreed scope, they may be subject to additional fees.
Our team is here to support you and ensure a seamless experience with Novix Visuals.
Thank you for choosing Novix Visuals for your post-production needs. We value your trust and are committed to delivering outstanding results.